Last updated: October 2026
1. Who we are
This website is operated by Natural Equine Management Limited, trading as Hoofing Marvellous (“HM”, “we”, “us”). We are the controller of the personal information described in this notice.
- Company number
- 12236633
- VAT number
- GB336632206
- Registered office
- Unit 2G Redwither Tower, Redwither Business Park, Wrexham, LL13 9XT, United Kingdom
For routine enquiries, please email:
- Privacy and general enquiries: info@hoofingmarvellous.net
- Workshop cancellations and transfers: workshops@hoofingmarvellous.net
- School and course enquiries: admissions@hoofingmarvellous.net
- Support enquiries: referrals@hoofingmarvellous.net
2. Information we collect through this website
- Find Professional Support
- Name, email address, country, region, nearest town or partial postcode, the type of support you are looking for, a description of your situation, your remote-support preference and an optional choice to receive updates.
- Workshop and Phoenix Foundations interest
- Name, email address, country, region, optional nearest town or partial postcode, the workshop or format you are interested in (an in-person workshop, Phoenix Foundations Online, or both), whether you are a new or returning attendee, an optional message, your privacy acknowledgement and an optional choice to receive updates.
- Host an HM workshop
- Your contact details, the venue and hosting details you choose to share, and an optional choice to receive updates.
- Phoenix Academy interest
- Your contact details, the areas you are interested in and an optional choice to receive updates.
- HMB Pro prospectus request
- Name, email address, country, optional foundation-course status and your agreement to be contacted about the prospectus and programme.
We do not ask for a full home or yard address, payment card details or identity documents through these forms.
Spam protection. To protect our forms from spam and abuse, we use your internet connection (IP) address to limit repeated submissions.
3. How we use your information, and why we are allowed to
- Replying to your enquiry, request or registration of interest, and sending confirmation emails
- Steps you ask us to take before any agreement (contract), and our legitimate interest in responding to people who contact us.
- Arranging professional support. Your contact details are not shared with an HMB Professional without your agreement.
- Steps you ask us to take (contract) and your agreement to share.
- Protecting our forms from spam and abuse
- Our legitimate interest in keeping our services secure.
- Occasional news and educational updates
- Your consent, which you can withdraw at any time.
- Keeping records the law requires
- Legal obligation.
Sending an enquiry does not subscribe you to marketing. Your information is never published, and we do not sell it.
When you book a workshop, buy from our shop or take an online course on a separate platform, we receive the details needed to provide what you have bought, and use them to deliver it, contact you about it and keep proper business records.
4. Who receives your information
- Website hosting and database: Lovable Cloud, which uses Supabase as its database service on Amazon Web Services infrastructure. Form submissions are stored in the European Union (Ireland).
- Confirmation emails: these are sent through the email service provided with our website platform, from notify.hoofingmarvellous.net.
- Videos: if you allow YouTube and play a video, it is shown by YouTube (Google) in its privacy-enhanced mode. See section 7.
- Shop and online courses: purchases and course access take place on separate platforms under their own terms and privacy notices.
- HMB Professionals: only with your agreement, when arranging support.
5. International transfers
Our website database is hosted in the European Union. Some service providers may process information outside the United Kingdom and European Economic Area. Contact info@hoofingmarvellous.net if you would like more information about where your information is processed.
6. How long we keep your information
We keep information only for as long as we need it. The periods below are applied through regular review by our team, after which information is deleted or anonymised unless there is a justified reason to keep it.
- Professional support requests
- Closed or inactive requests: 12 months after closure. Active referrals are kept while they remain active.
- Workshop interest
- Until the workshop has taken place or been cancelled, plus 12 months. General interest in a location: 24 months after the last meaningful activity.
- Workshop hosting enquiries
- Closed or inactive enquiries: 24 months after the last meaningful activity.
- Phoenix Academy interest and HMB Pro prospectus enquiries
- Where they do not lead to enrolment: 24 months after the last meaningful contact.
We may keep information for longer where the law requires it.
8. Your rights
Under UK data protection law, and EU law where it applies to you, you have the following rights. Some apply only in certain circumstances, for example depending on why we use your information:
- to ask for a copy of your information;
- to ask us to correct inaccurate information;
- to ask us to delete your information;
- to ask us to restrict how we use it;
- to object to our use of it where we rely on legitimate interests, and at any time to direct marketing;
- to ask us to transfer information you gave us to another organisation, where we use it on the basis of consent or contract;
- to withdraw consent at any time, without affecting anything we did before.
To make a request, email info@hoofingmarvellous.net. We will normally respond within one month.
You can also complain to the Information Commissioner’s Office at ico.org.uk. We would welcome the chance to address your concern first.
9. Changes to this notice
We will update this notice when our practices change and show the date of the latest version above. Workshop cancellation terms are set out separately in our Workshop Cancellations & Refunds policy.